Customer Information

Postal communication from CRHA (such as the quarterly rent statements) may be subject to delay or interruption due to the impact of Covid-19. We therefore recommend that all residents sign up for access to MY CRHA, our online portal which allows tenants to edit their personal information, view their rent account and report repairs.

To sign up for MY CRHA just let us know by sending an email to info@crha.org.uk

My CRHA

EDIT YOUR PERSONAL INFORMATION, VIEW YOUR RENT ACCOUNT, REPORT REPAIRS AND MORE …. ALL ONLINE

SEND AN EMAIL TO info@crha.org.uk TO LET US KNOW THAT YOU WANT TO SIGN UP TO MY CRHA

If you have already contacted CRHA and registered click the MY CRHA link above or the MY CRHA button at the top of the page to log in.

Your tenancy agreement is a legal document.  As well as setting out the facts such as the date your tenancy started, who the tenants are and the rent you pay, it also sets out the rights and responsibilities of both the landlord and the tenant.

Your Tenant Handbook has lots of information about your tenancy.

Below are some useful information links.

My Home

Dashboard

Benefits Calculator

Benefits Information

Welfare Reform Calculator

Welfare reform information

How Do I Report A Repair?

Repairs Information

Tenant Handbook

Tenancy Information

How do I pay my rent?

Information on rent payment options

Rent Arrears

Rent arrears information

How Your Rent Is Set

Information on how rents are set

Applying For Housing

Information on how to apply for housing

Complaint Handling Policy

Complaint Handling Policy

How to make a Complaint?

How to make a Complaint?

Asbestos Awareness Information

What is Asbestos?

Damp and Mould

Damp is a common problem which affects many households.

Ending My Tenancy

Here are some facts about moving out of your home

Householder Guides

Here are some links to simple guides to help you enjoy an efficient home.

Anti-Social Behaviour Policy

Information about Anti-Social Behaviour Policy

Domestic Abuse Policy

Information about Domestic Abuse Policy

Equality, Diversity and Inclusion Policy

Information about Equality, Diversity and Inclusion Policy

Membership Policy

Information on how to become a member and the Membership Policy

My Home Contents Insurance

Contents insurance is designed to help protect your possessions.