When will the repair be done?
Emergency Repairs: will be responded to within 24 hours of being reported.
Urgent Repairs (where health and safety are not at risk): will be responded to within 5 working days of being reported.
Other repairs: will be responded to within one month of being reported.
We try to deal with all repairs quickly but sometimes we may be busier than usual (for instance after bad weather).
If your repair is not done in a reasonable time you should contact the office. Say when you first reported the repair and to whom.
Doing your own repairs
CRHA tenants may be able to carry out some repairs to their homes themselves and have the cost of materials reimbursed.
Permission in writing MUST be obtained from the Association before any work is done.
The Association will co-operate all it can with those tenants wishing to do some of their own repairs, but permission cannot be given in all cases.
The Right to Repair
Note: The Right to Repair applies only to tenancies commencing before April 2012.
Where the Association has failed in its duty to have a qualifying repair carried out within the specified time, and (after a further request from the tenant) fails to complete the works within the second specified period, the tenant shall be paid compensation by the Association.
For the purposes of this scheme, a qualifying repair is a repair which does not cost more than £200 and which, if not carried out within a specified period, is likely to jeopardise the health, safety or security of the tenant.
For any compensation to be payable under this scheme, the following procedure must be observed:
Emergency or urgent qualifying repair reported to the Association by the tenant.
The Association issues a repair notice describing the repair, naming the contractor who will be doing the work and by when it should be finished.
The tenant must co-operate with the contractor in providing access.
If the Association fails to carry out the repair within the set timescale the tenant should inform the Association that the repair has not been done.
The Association should then, where it is reasonably practical, issue a further repair notice and give a copy to the tenant.
The Right to Repair shall not apply where the tenant has failed to provide access for an inspection or for the qualifying repair to be carried out, although s/he has been given a reasonable opportunity to do so.
Where the Association fails to undertake the repair requested under the procedure, the tenant shall be entitled to compensation of £10, plus £2 per day (up to a maximum of £50) for every day the repair remains outstanding after the end of the second period.
Responsibilities for Repairs
The Association aims to carry out its repairs quickly and efficiently.
Some repairs are the responsibility of the tenant and some are the Association’s.
Tenants must report any repair which is the Association’s responsibility.
What repairs are CRHA’s responsibility?
Repairs to the structure and exterior of the building (for example, the roof, walls and floors)
The upkeep of gutters, pipes and drains.
The repair of baths, toilets, sinks and basins.
Electrical wiring, gas piping, fitted heaters, radiators and water heaters.
A full list of CRHA’s responsibilities is included in the Tenancy Agreement.
Here are some examples for which CRHA is not responsible:
Fixtures and fittings such as curtain rails.
Light bulbs and fuses.
Keeping drain gullies clear of leaves and other debris.
Replacing broken panes of glass.
Tenants will have to pay for repairing anything damaged by them, by members of their household or by visitors to their property.