Tenant Handbook

This handbook is intended to explain what you can expect from Cornwall Rural Housing Association (CRHA) and also explain your rights and responsibilities as a tenant of CRHA.

About CRHA

Board of Management

CRHA Team

Equality and Diversity 

CRHA Privacy Notice

Rent and Charges

How do I pay my rent?

Housing Benefit & Universal Credit

Rent Statements

Rent Arrears

Changes in Rent

How your rent is set

Service Charges

Council Tax, Water and Fuel Charges

Problem paying a bill? 

Property Information

How do I report a repair?

Condensation

Decorations and Alterations

Safety in the home

Security

Keys

Insurance

Tenancy Information

Your Tenancy Agreement

Anti-Social Behaviour Policy

Harassment

Violence in the home

Transfers

Exchanges

Lodgers and sub letting

Who can succeed to your tenancy?

Consultation

Membership policy

Complaints procedure