What does STAIRs mean for you?
STAIRs stands for Social Tenants Access to Information Requirement Scheme.
This scheme ensures that social housing tenants can easily access information about how their homes and services are managed.
Most of the information we are required to publish under STAIRs is already available on our website. To make it easier to find, we’ve included helpful links below which will take you directly to the relevant pages.
Governance and Decision Making
Find out more about how Cornwall Rural Housing Association is governed and how key decisions are made by exploring the links on the right-hand side of this page. These resources include information about our senior staff and organisational structure, along with our decision-making policies and processes. You can also view our complaints prioritisation procedure and learn how we ensure complaints are managed in a fair, transparent, and timely manner.
The Policies and Procedures page contains decision-making policies but also any policies relating to the management of social housing that may affect you.
Find out more about:
Spending and Performance
We publish all of our performance data on our Performances and Publications page. This includes Tenant Satisfaction Measures results and our current Housing Ombudsmans Self-Assessment.
Our annual report contains all of the information relating to spending, grants and the use of service charge revenue. Follow the link to view them on our Performances and Publications page.
We send out quarterly rent statements to each of our tenants, but you can also request one at any time by phoning the office on 01208 892000 or emailing housing@crha.org.uk
Housing Services
Cornwall Rural Housing Association (CRHA) is a charitable housing association and a registered society under the Co-operative and Community Benefit Societies Act 2014 (Registered Number: 24935R).
CRHA was formed in 1985 and is a leading provider of good quality affordable housing across Cornwall and on the Isles of Scilly providing hundreds of homes for rent and shared ownership which are spread across numerous villages and on 4 islands.
For any more information on the services we provide, please follow the link to the About Us page.
Housing Stock Management
If you have any queries relating to planned maintenance within your home, you can find information about upcoming works through your MyCRHA portal. If you cannot find the information you need, you can get in touch with us by completing our contact form or sending an email to info@crha.org.uk and a member of our team will be happy to assist you!
If you do not have access to the MyCRHA portal, you can download the app in your App Store. Once downloaded you can register and log in to access services available or you can access the MyCRHA portal online by clicking the log in button in the top right hand corner of this website.
Quarter 1 Performance (April 2026 to June 2026)
Overall CRHA has had a positive start to the year. Repair’s performance remains strong, spending is being managed effectively, complaints are being resolved, and we continue to meet all required safety and compliance standards.