At Cornwall Rural Housing Association (CRHA), we believe that transparency is essential. That’s why we are committed to providing clear and accessible policies that explain who we are, what we do, and how we operate.
To support this commitment, we’ve made our key policies available on this page. These documents outline how we work and how we deliver services to our customers.
If the policy you are looking for is not listed below, please don’t hesitate to contact us by email or telephone, and we will be happy to provide it to you directly.
- Adaptations Policy
- Allocations Policy
- Allocations Procedure
- Anti-Social Behaviour Policy
- Asbestos Management Policy
- Code of Conduct Policy
- Colleague Learning & Development
- Compensation Policy
- Complaints Policy
- Complaints Procedure
- Compliance & Servicing Policy
- Customer Own Improvements Policy
- Document Retention Policy
- Domestic Abuse Policy
- Electricity Safety Policy
- Equality, Diversity and Inclusion Policy
- Gas, Oil and Solid Fuel Policy
- Grounds Maintenance & Trees
- Guns in CRHA Properties Policy
- Health & Safety
- Membership Policy
- Mutual Exchange Policy
- Radon Policy
- Recharge Policy
- Recharge Procedure
- Rent Arrears Policy
- Rent Setting Policy
- Repairs and Maintenance Policy
- Safeguarding Policy
- Service Charge Policy
- Shared Ownership Policy
- Unacceptable Behaviour Policy
- Whistleblowing Policy
