Useful information
We're here to help you feel secure and supported in your home, whether you're looking for a place to live or already have one.
Use the links to the right to explore available properties or to fill in an application form. You can also find information on the different methods of how to pay your rent and report any repairs in the property.
Your comfort and safety are our priority, and we're committed to making sure your home works for you.
Find out more about:
Your Tenancy
If you require any information regarding your tenancy with us, follow the link to find out more.
This page includes:
- Tenant handbook
- Ending your tenancy
- Householder guides
- Service charges
- Rent arrears and how the rent is set
Support to Help You Set Up Your Home
Household Goods & Furnishings Support in Cornwall
Moving into a new home without furniture or essential items can be difficult. Please see below for the different forms of support available across Cornwall to help you settle in.
Your Tenancy Management Officer can help you apply for funding, make referrals and provide advice.
Most services required a referral. Please speak to your Tenancy Management Officer for help.
- Furniture & Household Support
- Grants & Additional Support
- Crisis and Resilience Fund (CRF)
- Redecorating
Hidden Help Shop (Redruth)
Furniture Re-use Project Devon & Cornwall (Plymouth)
GOFA -Good Old Furniture Available (Penzance)
Local Foodbank
Heartlands Furniture (Redruth)
Second Hand World (Redruth)
Thinking about borrowing money? Know your options first!
Most of us need to borrow money at some point, whether it's for an unexpected expense like replacing a broken appliance or planning for larger costs later in the year.
As we move through summer, many households are already starting to think ahead to autumn and Christmas spending. Before taking out credit, it's worth asking yourself a few key questions:
✅ Can you wait until you've saved enough instead?
✅ Can you comfortably afford the repayments?
✅ Have you checked whether you're entitled to any benefits, grants, or other support?
✅ Could you reduce costs by switching providers or cutting back elsewhere?
If you do decide borrowing is the right option, make sure you choose the type of credit that best suits your circumstances. Compare:
• Interest rates and APR
• Total amount repayable
• Fees and penalties
• Monthly repayment costs
Be especially cautious of high-cost borrowing such as payday loans and always avoid illegal lenders or "loan sharks".
It's also a good idea to check your credit report regularly. It's completely free and won't affect your credit score.
Find trusted, impartial guidance on borrowing, managing credit, dealing with debt, and improving your financial wellbeing by following the link below to Money Helper.
Call 0800 011 3797 for free money and pension guidance.
Super important energy bill top tip - could you be missing out on £150?
⚡ Super Important Energy Bill Top Tip - Could You Be Missing Out on £150?
The Warm Home Discount Scheme could provide £150 off your electricity bill this winter if you're receiving certain means-tested benefits.
Many eligible households receive the discount automatically, but there's one crucial thing to check:
Is your name on the electricity bill?
You could miss out if:
• You've recently moved home
• The account is in someone else's name
• You use a prepayment meter that isn't registered to you
Act now
Contact your electricity supplier and make sure your account is correctly registered in your name.
The Warm Home Discount may be available to households receiving benefits such as:
• Universal Credit
• Pension Credit
• Housing Benefit
• Income-related Employment and Support Allowance
A quick check today could mean £150 off your energy bills this winter.