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Easter Closure
The office will be closed from 5pm Thursday 17th April until 9am Tuesday 22nd April 2025. In the event of a genuine emergency during the Easter break, please telephone the Lifeline service operated by Cornwall Council on: 0844 892 0013, 01872 309294 or 01872 309284.
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Take control of your Universal Credit - report your rent increase!
If you claim Universal Credit (UC), to help towards your housing costs, you must advise the Department of Work and Pensions (DWP) of your new rent charges from 7th April 2025. Please complete the TO-DO on your journal - Confirm Your Housing Costs. If you don't do this, they won't pay the increase and you will need to pay the difference. If you do not have access to an online portal, you will need to contact the DWP on 0800 328 5644 to let them know the new housing costs.
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We are looking for a Customer Board Member
We have a great opportunity for a Customer Board Member. We are currently recruiting for a customer Board member and looking for someone who has rural lived experience and ideally experience of being a CRHA customer who has the interest and drive to play a part in our future.
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Tenant Satisfaction Surveys!
In November 2020, the Government published its Social Housing White Paper, setting out plans for a new consumer regulation regime. One element was the requirement that the Regulator of Social Housing develop clear and comparable tenant satisfaction measures. These measures should apply to all social landlords and cover the areas that matter to their tenants.
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This property is no longer available to rent
Home to Rent at Polglist, Foxhole
A one bedroom bungalow will shortly become available for letting on the above development. The rent on the property will be approx. £91.21 per week Suitable for 2 persons (max) with priority given in the first instance to those that require level access accommodation. The property has electric night storage heating, lounge, kitchen and bathroom, front and back garden and allocated parking space. Applicants interested in being considered for this property must have a strong local connection with the Parish of St Stephen in Brannel in the first instance. Applicants may also be considered if they have a connection to the parishes of Roche, St Dennis, Treverbyn, St Mewan, Grampound with Creed, St Enoder.
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Last Chance Hotel - Our mission is to rescue - Our dream is that one day we won't have to....
EVERY LIFE MATTERS As a team of animal lovers here at CRHA, this Christmas we are really pleased to make a donation to the Last Chance Hotel which is an animal rescue charity based in Cornwall that works hard to rescue, rehabilitate and rehome abused, abandoned and neglected dogs and other animals. The charity works with other agencies including the Council, Social Services and the Police to provide support to animals in need including helping the homeless whose dogs may need emergency vet care services. #makingadifference #peoplebusiness
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Tenants and Residents do you have Home Contents Insurance?
Why do I need it? As your landlord we cover the buildings insurance for your home but you’re responsible, under the terms of your tenancy, for insuring your contents. It’s always a good idea to shop around for a policy that’ll give you the cover you need. Home contents insurance isn’t compulsory, but it’s a good idea to consider what a policy would cover you for. Home contents insurance can help protect your possessions from risks like fire, theft, water damage, and many more household risks, giving you peace of mind.
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Member Responsible for Complaints (MRC)
What is a Member Responsible for Complaints (MRC)? The role of MRC is responsible for ensuring that CRHA’s Board of Management receives regular information on complaints that provides insight on CRHA’s complaint handling performance and to support a positive complaint handling culture.
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Customer Report
Please find our new Customer Report 2024. The report provides information about our performance and achievements throughout the year, along with what our customers think about us as their landlord and the homes and services that we provide.
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Annual Report
Please find our Annual Report for 2023/2024 that shows information on how we are performing. If you would like a hard copy, please contact us by email to request.
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Important Information for CRHA Customers: Radio Teleswitch (RTS) Meter Shutdown - How It Affects Your Electricity Supply
What is the Radio Teleswitch Service (RTS)? The Radio Teleswitch Service (RTS) is an older system that helps certain electricity meters switch between day and night rates. It was commonly used in homes with electric heating systems like storage heaters or immersion heaters. Introduced in the 1980s, this system is now outdated and will be switched off on 30 June 2025.
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Paying your rent in 2024 – it’s a 53-week year!
As 2024 is a leap year there are 53 weeks (or 53 Mondays) in this financial year instead of the usual 52. This has implications for your rent and Universal Credit payments.
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New development at Wainhouse Corner
We are delighted that our new homes scheme at Goldfinch Close, Wainhouse Corner has now been handed over and all our new customers are excited and busy preparing to move into their new homes! A special project for us which has seen a focus on design, modern living, the environment, natural habitats and collaboration with the local rural community, Primary School, Homes England and Cornwall Council.
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Transfer of New Homes
We are delighted to announce the transfer of Hanover Court on the Isles of Scilly from Anchor to Cornwall Rural Housing Association Limited. This project has taken nearly two years to complete and this week we welcomed our new customers including Kathleen! to the CRHA family
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STOP SOCIAL HOUSING STIGMA!
A tenant-led campaign presenting a positive image of social housing and its tenants challenging the stigma attached to social housing.
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Guidance on the proper storage of Volatile Organic Compounds (VOCs)
Information for our Customers As you are aware, CRHA is deeply committed to ensuring your safety and the safety of your home and as part of our ongoing commitment to your health and safety, we would like to offer some guidance on the proper storage of Volatile Organic Compounds (VOCs). VOCs are commonly found in products such as paints, varnishes, and cleaning supplies, and can impact indoor air quality if not stored correctly.
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What is Radon?
Radon is a naturally occurring radioactive gas that is formed by the breakdown of uranium in soil, rock and water. In Cornwall, elevated levels of radon are prevalent compared to other regions in the UK, particularly in the South West. This is primarily due to the granite present in our landscape, which generates radon more rapidly than many other types of rock.
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Q3 Customer Satisfaction Survey Results
We are delighted to publish our quarter 3 Customer Satisfaction Survey Results for your information.
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Business Strategy
Welcome to our new Business Strategy which sets the direction for us into the future under the strategic themes of Our Homes, Our Customers and Our Business. #homestomakelifebetter #makingadifference #peoplebusiness Please click the link above to access the Business Strategy.
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Consultation on Consumer Standards
The Regulator of Social Housing has launched a 12-week consultation on 25 July 2023 on a revised set of consumer standards and a draft Code of Practice. This is an invitation for you to respond to the consultation.
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Support for residents of Newquay
Are you struggling and need some extra support? Click on the link above for advice on how to apply.
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The online Safer Cornwall Have Your Say survey
Cornwall’s Community Safety Partnership, Safer Cornwall, is launching an online survey and holding a series of community events for residents to share their views about crime and anti-social behaviour. They want to hear about issues that matter locally and what action could be taken to address any problems. The online Safer Cornwall Have Your Say survey is completely anonymous and takes just a few minutes to complete.
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Homes for Cornwall
A place to call home and being part of a community is something we all need. For many, Cornwall is that place. Yet it is becoming harder for many people who love Cornwall to stay and live in the county.
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Support with rising costs of living and financial wellbeing
Free support if you’re: ï‚· Age 18+ ï‚· Not working or not in education or training ï‚· Taking a career break/full time parent/carer
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Cost of Living
The government has recently announced a number of extra measures to support people with the cost of living. This briefing note explains the awards being made, timescales and qualifying conditions. £15 billion has been provided to supply the extra support for those with the greatest need. These awards are targeted to help around 8 million vulnerable households and all domestic electricity customers.
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Getting help if you can't afford your energy bills
Follow the link to get help with your energy bills.
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Tenant Satisfaction Survey
In November 2020, the Government published its Social Housing White Paper, setting out plans for a new consumer regulation regime. One element was the requirement that the Regulator of Social Housing develop clear and comparable tenant satisfaction measures. These measures should apply to all social landlords and cover the areas that matter to their tenants. Read more to take part in the consultation...
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CONTACTING THE POLICE
Emergency 999 Non Emergency dc.police.uk/clickB4Ucall Web Chat dc.police.uk/webchat Report crime dc.police.uk/reportcrime Email 101@dc.police.uk Phone 101 Deaf/hard of hearing or speech impaired 999 Emergency sms/text number register for this @ www.emergencysms.org.uk 18000 Emergency textphone/minicom 67101 Non-Emergency sms/text number 18001 Non-emergency textphone/minicom Neighbourhood Team helston@devonandcornwall.pnn.police.uk This is for Helston, if you live in a different area them change Helston for your area. i.e Falmouth@ Penzance@ Newquay@ Devon and Cornwall Alert A two-way community messaging system operated by Devon and Cornwall police. This service helps us keep you up-to-date by letting you know what is happening in your area as well as providing crime prevention advice, information about appeals and community events. It also allows you to directly respond to us with information about any crime or appeals. This service is free to register and you can sign up as an individual or business. You can also choose what information you want to know about and how often you receive it. Alerts.dc.police.uk Key Holder This enables a responsible person to be called out if an incident occurs at your property if you are unavailable. www.devon-cornwall.police.uk/keyholder Herbert Protocol Do you care for someone who has dementia? Do you worry they may leave their home and go missing? Check out www.dc.police.uk/missingherbert Neighbourhood Watch If anyone is interested in setting up at neighbourhood watch group go to www.daccwa.org
